Before requesting a return
Keep the product, packaging, proof of purchase and any seals in their received condition. Contact Vape Planet promptly with the order number and reason for the request.
Opened or used products
Hygiene, safety and product-category restrictions may affect whether an opened or used item can be accepted. Eligibility is assessed under store policy and applicable law.
Incorrect or damaged items
Report an incorrect or visibly damaged item as soon as possible and retain the packaging. The store team will review the evidence and confirm the available resolution.
Refund method
Approved refunds are returned through the applicable payment process. Full online-order terms will be published before checkout becomes available.